Evolution of E-commerce sector throughout Covid pandemic

To effectively implement social distancing measures to contain the further spread of COVID-19, several governments worldwide have encouraged online purchasing as an alternative to physical shopping. Consumers had adapted the new shopping patterns and behaviors to minimize the risks of getting infected. There were many developed countries where distribution service platforms have addressed problems without government intervention. Even in developing countries, some governments have been more proactive than others, particularly in countries where face-to-face transactions have remained the norm until then. US retailers were flattered by online consumers and boosted digital sales by $183 billion, up by 42% from 2019. The sales of eCommerce companies in lockdown have increased, which almost ran the e-commerce industry in top gear.

Most importantly, there was a lot to learn and discover what their customers want from the online shopping experience. Suddenly, eCommerce website development became a religious practice to succeed in online business and became a foundation for other verticals.

Based on the recent trends and feedback from the eCommerce customers, we identified five key lessons that businesses should act on.

1. Several ways of money transaction: Keeping as many ways as possible for your money transaction creates customer benefits.
2. Digitalizing product photography: In eCommerce, how you display your products makes a huge difference to your sales. Thanks to the development of online photo editing services, you no longer need to hire any professional editors. These online editing services will work for you at a cheaper rate.
3. Enhancement of AR in online shopping: Augmented reality is no more just a fuss now. Many eCommerce giants are using augmented reality algorithms to give their customers a clearer perspective about the product to choose the right one.
4. Develop chatbots for a better shopping experience: To ensure 24/7 quality service, you must provide your customers get replies as fast as possible. To do so, developing a chatbot for your website is quite helpful.
5. Take the help of Ai: Research about your customer requirements is a must if you are willing to expand your business. This is the place where Artificial intelligence comes to play. You can quickly learn a lot about your customers using Ai algorithms.

With the advancement of the eCommerce sector, it is necessary to adopt recent technologies to remain competitive. The right step is a critical factor for a successful business at the right time.